Privacy Policy

Privacy Policy

Sophie Merritt-Drew Chiropractic is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, engage our chiropractic services, or participate in our marketing activities.

1. Information We Collect

We collect the following types of information:

a. Personal and Health Information

When you become a patient, we may collect:

Full name, date of birth, and contact details (email, phone, address)
Medical history and current health information
Appointment history and treatment plans
Insurance information
Emergency contact details

b. Website and Marketing Information

When you visit our website or engage with our marketing:

IP address and device/browser data
Website usage (via cookies, analytics tools)
Newsletter sign-ups
Contact form submissions
Social media interactions

2. How We Use Your Information

We use your information to:

Provide chiropractic care and manage your treatment
Schedule appointments and send reminders
Maintain secure patient records
Communicate with you about services, offers, or updates
Improve our website and services
Comply with legal and regulatory obligations (e.g. GDPR)

3. Marketing Communications

With your consent, we may send marketing emails or SMS messages about our services, events, promotions, or health tips. You may unsubscribe at any time by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Healthcare professionals within our clinic
Third-party service providers (e.g., appointment systems, secure cloud storage, email marketing services)
Insurance companies or legal entities where required by law
All third parties are contractually bound to safeguard your data.

5. Data Storage and Security

We store your data securely using encrypted systems that comply with [HIPAA/GDPR or relevant law]. Access is restricted to authorized staff only.

6. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your data
Correct or update your personal information
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority

Please contact us at sophie.merritt-drew@outlook.com to make such a request.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and analyse site traffic. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 16 without parental consent. We do not knowingly collect data from minors without proper authorization.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us.